Who We Are:Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its general platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long-term value for its stakeholders.Job Posting:About the RoleWe are looking for a Customer Operations Representative to join our South European Customer Operations team, supporting our Spanish wholesale and B2B customers.In this role, you will play a key part in managing the end-to-end order lifecycle, coordinating deliveries, and supporting after-sales processes. You will work closely with Sales, Logistics, and Finance to ensure an excellent customer experience and contribute to the continued growth of one of Norway’s most internationally recognized consumer brands.This position is ideal for someone who enjoys combining customer interaction, operational excellence, and cross-functional collaboration in an international environment.Key ResponsibilitiesCustomer Service & Service ExcellenceDeliver first-class customer service to Spanish wholesale and B2B customersAct as a key point of contact for order-related questions, deliveries, and after-sales topicsProactively communicate with customers regarding order status, availability, and potential changesContribute to continuous improvement initiatives and the Service Excellence strategyBalance customer needs with cost-effective and value-driven solutionsOrder & Operations ManagementSupport and follow up on order entry to ensure accuracy and completenessVerify pricing, discounts,



and commercial terms according to seasonal deadlinesMonitor product availability and coordinate closely with Sales and Logistics on changes affecting ordersEnsure timely order release to meet requested delivery datesHandle returns, chargebacks, and order-related exceptionsSupport the monthly forecasting process and follow up on shipping targets for the Spanish marketCollaboration & TeamworkWork closely with Sales, Finance, Logistics, and other internal teams to ensure smooth operationsContribute to a strong team culture through collaboration, knowledge sharing, and back-up supportParticipate in local or global projects when requiredWhat You BringExperience & QualificationsExperience in customer service, customer operations, or order management roleStrong operational mindset with attention to detail and follow-throughAbility to manage multiple priorities in a fast-paced environmentComfortable working with IT systems; ERP experience is an advantageNative Spanish and fluent English (main working language)French or Italian is a plusPersonal AttributesCustomer-focused with a proactive, solution-oriented approachStrong communication and collaboration skillsOrganized, reliable,



and comfortable working with deadlinesPositive team player with a continuous improvement mindsetWhat We OfferA role within a young, dynamic, and international teamA culture of ownership, empowerment, and continuous improvementOpportunities to grow and develop within Customer Operations and the wider organizationAn exciting phase of growth within a strong international brandWorking out of the newly opened South European HQ, located in the heart of Barcelona, set within a characterful historic buildingEmployee discounts on our productsEqual Opportunity StatementWe are an equal opportunity employer. All applications will be assessed solely on the basis of skills, experience and potential, in compliance with applicable laws.Why Kontoor Brands?At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high‑performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.#J-18808-Ljbffr

📌 Customer Operations Representative Spain (Madrid)
🏢 Kbi
📍 Madrid