Join our dynamic team at TP Spain in vibrant Barcelona and work on our exciting project!Role OverviewAre you passionate about driving client success and retention through strong relationship building? As an Account Executive for Customer Success in the fast-moving property and hospitality sector, you'll provide ongoing support, optimize account performance, and actively work on account growth by implementing product and process improvements.Key ResponsibilitiesEnhance Account Optimization and RetentionProvide ongoing support and relationship management for newly onboarded and existing hosts, building trust and fostering strong and long-term partnershipsProactively address host questions, concerns, and needs to improve satisfaction and sustainability.Collaborate with hosts to maximize listing quality by providing tailored account optimizationUtilize Salesforce and other CRM/Customer success tools to track progress, manage accounts, and optimize client workflowsConsistently meeting or exceeding individual outreach goals and engagement KPIsManage a pipeline of high-value accounts, ensuring consistent progress towards growth goalsCollaboration and Continuous ImprovementActively champion the Voice of the Customer (VoC) to identify opportunities for account growth and product/process improvements.Collaborate closely with territory sales teams, program managers, and internal stakeholders to achieve team and company goals by refining best practices and delivering outstanding resultsStay current on industry trends and leverage new tools to maximize client successEngage actively in ongoing training, personal development, and knowledge sharingJoin our dynamic team at TP Spain in vibrant Barcelona and work on our exciting project!Role OverviewAre you passionate about driving client success and retention through strong relationship building? As an Account Executive for Customer Success in the fast-moving property and hospitality sector, you'll provide ongoing support, optimize account performance,



and actively work on account growth by implementing product and process improvements.Key ResponsibilitiesEnhance Account Optimization and RetentionProvide ongoing support and relationship management for newly onboarded and existing hosts, building trust and fostering strong and long-term partnershipsProactively address host questions, concerns, and needs to improve satisfaction and sustainability.Collaborate with hosts to maximize listing quality by providing tailored account optimizationPipeline ManagementUtilize Salesforce and other CRM/Customer success tools to track progress, manage accounts, and optimize client workflowsConsistently meeting or exceeding individual outreach goals and engagement KPIsManage a pipeline of high-value accounts, ensuring consistent progress towards growth goalsCollaboration and Continuous ImprovementActively champion the Voice of the Customer (VoC) to identify opportunities for account growth and product/process improvements.Collaborate closely with territory sales teams, program managers, and internal stakeholders to achieve team and company goals by refining best practices and delivering outstanding resultsStay current on industry trends and leverage new tools to maximize client successEngage actively in ongoing training, personal development, and knowledge sharingRequirements1-2 years of proven experience in Customer Success, Account Management, and/or a related client-facing role.BA/BS degree and/or equivalent practical experienceC2 level of French and proficient level of EnglishOutstanding communication, relationship-building, and problem-solving skillsProven record of exceeding sales targets in a fast-paced,



performance-driven environmentStrong organizational skills with the ability to manage multiple client accounts simultaneouslyExcellent written, verbal, and phone communication abilitiesDesirable skillsExpertise in Salesforce (SFDC), Mixmax, and or other customer success platforms and toolsBackground in hospitality, property management, or similar industries is preferredProcess Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and qualityEmotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actionsSolution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutionsEntrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identificationCollaboration: Effectively working with others to achieve common goalsCommunication: Exchanging information and ideas across various channelsOpen Mindedness: Appreciating diverse perspectives to foster collaborationCritical Thinking: Evaluating information for informed, data-driven decisionsBenefitsFull-time (39 hours/week) position in BarcelonaOffice-based role, with progressive course towards potential hybrid-modelSalary of 26.000€ gross/year + up to 4500€ gross/year in performance bonusReferral Program: Earn up to €2,000 for bringing friends, depending on the language/projectContinuous skill development and certifications. Specific sales trainingClear career growth opportunities supported by coaches and a motivating team environmentPrime office location at the World Trade Center Barcelona, surrounded by the seaDiversity, Equity & InclusionTP is home to a integral family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.#J-18808-Ljbffr

📌 French Speaking Account Manager - Customer Success & Optimization (Madrid)
🏢 TP
📍 Madrid