Your Responsibilities1. Timetable ManagementCommunicate promptly with students regarding timetable changes, progression, and pathway optionsMaintain accurate records using the timetable tracker.Coordinate the selection of pathways for students.Communicate details about certificate programs available for students.Ensure SYS is prepared for intake and promptly address any related issues.Collaborate with the Berlin team on English enhancement courses.Collaborate with the Berlin team on Spanish and English lessons (Inlingua)Create modules and add students to Canvas for Study Methods and Research Methodology.2. Attendance MonitoringMonitor student attendance closely in adherence to the Policy and ProcessIssue attendance warnings as necessary and track student feedbackPrepare attendance reports and handle related queries via the Attendance mailboxLiaise with lecturers regarding attendance registers and any associated issues.Process absence authorization requests, excuses, and Attendance Letter requests.3. Supervision of Deferrals, term-breaks, withdrawals, and course changes for the BCN/Madrid campus students.Sending withdrawal notices.Following up with online student4. Study Tools SupportSupport newly registered studentsOffer assistance to students navigating Canvas, the Student Portal, Outlook, and ProQuest, and liaise with departments when necessary5. Event management including Orientation, info-sessions, and graduation.6. Coordinate module surveys and achieve 60% of response rate.7. Supporting registration and finalization of registration on campus where needed8. Support students on non-academic matters: student services matters, including TIE, accommodation, health insurance and events.9. Student conduct: Coordinating informal and formal disciplinary processes, meetings, panels, communications, case records and required external reporting.10. Letters and documentation:



Issuing matriculation, partner matriculation, holiday confirmation, attendance, ex-matriculation and visa-support letters.11. Assist with various administrative/events/operations tasks as needed.Your profileEssentialAn undergraduate degree or equivalent experience.Customer-focused with excellent interpersonal skills, including professional credibility, relationship building and influencingProfessional proficiency in written and spoken English and Spanish.Ability to multitask and collaborate cross-functional across international teams, good attention to detail and great communication skills.Results-driven, solution-oriented and self-disciplinedAbility to multitask in a busy, highly pressured, fast-paced working environmentMinute attention to detail, strong adaptability, empathy and resilienceProficiency in Microsoft Office and/or Google SuiteEnthusiasm to work in the education sector and to support student successExcellent presentation skills and a high level of confidenceProactive, self-motivated and achievement-driven with a ‘can-do’ attitudeWhy us?AninternationalenvironmentwithamulticulturalaudienceandameaningfulsocialimpactSupportinachievingyourprofessionalgoalsanddevelopmentOpportunitiesforcareergrowthalongsideBSBI,includingleadershiprolesExtensivetrainingtoequipyouwiththeknowledgeandskillsneededtoexcelWorkinayoung,dynamicandpositiveculturethatfosterscollaborationPerformance-basedcommissionstoincentivizesalessuccessBeattheforefrontofanexcitingeducationalopportunity,leadingthewayforwardandgrowingwithBSBIThe post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.#J-18808-Ljbffr

📌 Program Coordinator (M, F, D) (Madrid)
🏢 Global University Systems
📍 Madrid