Job titleCustomer Service Customs Brokerage M/FThe customs clearance specialist is an expert in customs operations and processes. By providing their expertise in this field, they help the company to manage risks and avoid legal proceedings by ensuring that commercial operations are carried out in compliance with all the regulations and legislation in force.Applicant's profileSteering and monitoring of customs operationsPrepare and submit required documentation for international shipments, including bills of lading, customs declarations, and other necessary documentationValidate official declarations with the customs authoritiesEnsure compliance with all applicable regulations and laws, including tariffs, customs clearance, and import/export regulationsManage the invoicing process to the client in a timely and accurate mannerRepresent the client to the Customs AuthorityAlert the client in case of litigious customs, identify the appropriate solutions to resolve the issueCoordinate with other members of the logistics team, such as freight forwarders and warehouse personnel, to ensure that goods are transferred and delivered in a timely and efficient mannerEnsure that manufactured products are correctly classified according to their category (perishable, dangerous, technological, etc.) and according to the commercial and regulatory requirements specific to the country of origin and destination of the goodsResolve customs-related issues and communicate with government agencies.Develop and maintain relationships with clients, government agencies,



and other stakeholders in order to ensure smooth and efficient customs clearance processesReporting and analysisImplement and monitor KPIs to assess the benefits of optimizing customs flowsProduce and maintain reporting following client deadlines and Geodis requirementsAnalyze foreign regulations and the establishment and implementation of procedures to comply with themAdvice and guidanceAct as a liaison between the customer, the customs authorities, the goods transit department and all other control bodies, and ensure that all necessary documents are in orderMonitor changes in customs regulations, disseminate information, advise and train the departments concerned or customersProvide support to sales teams, including during customer visitsCommunicate the risks associated with non-compliance with customs regulationsIdentify potential savings, define Incoterms policies (rules and procedures determining the responsibilities and obligations of the seller and the buyer) with a view to optimizing customs costsSupport control and litigation proceduresStay up to date in the fieldWorking time (%)100Minimum level of education requiredHIGH/SECONDARY SCHOOL DEGREEYears of experience in similar positionConfirmed (5 to 10 years of experience)Legal entityGEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a integral network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue.GEODIS is a company owned by SNCF Group.This position is also open to anyone recognized as a disabled worker.#J-18808-Ljbffr

📌 Customer Service Customs Brokerage M/F (Madrid)
🏢 Geodis
📍 Madrid