As a Account Manager, you will play a key role in building and maintaining strong relationships with our customers, ensuring they get the most out of our software solutionYou will work closely with our sales, product, and support teams to provide an outstanding customer experience and help restaurants optimize their operations through our platformCustomer Relationship Management: Act as the main point of contact for key accounts, understanding their needs and ensuring their satisfaction with our solutionMaximizing Product Value: Help restaurants fully leverage our software by providing training, best practices, and strategic guidance to improve their daily operationsProblem-Solving & Strategic Support: Collaborate with support and product teams to address issues, identify areas for improvement, and ensure a seamless experience for our customersAnalysis & Reporting: Track customer performance, identify usage trends, and provide strategic insights that contribute to product improvement and customer successCustomer Retention & Growth:
Identify upselling and cross-selling opportunities to help customers maximize the value of our platform and expand its use within their operationsBenefitsFlexible working hoursAnalytical and problem-solving mindset, capable of identifying challenges, proposing solutions, and enhancing the customer experienceProficiency in CRM tools and digital platforms for customer management and data analysisExcellent communication and negotiation skills, with the ability to build strong relationships and manage strategic customer interactions4-5 years of proven experience in account management and customer service, preferably in a SaaS or hospitality-related companyPassion for the restaurant and tech industry, eager to provide value to customers and transform the way they operatePrevious experience working at a fast-paced startupPrevious experience working in a SaaS productExperience working in the HORECA sector#J-18808-Ljbffr