We are looking for a Customer Service Representative for a integral packaging manufacturer specializing in sustainable drum and pail liners, IBC liners, and Bag-in-Box solutions for the world's leading brands across food and beverage, chemical, pharmaceutical, cosmetic, and industrial sectros, including BASF, Unilever, L'Oréal, Johnson&Johnson, Honeywell, Henkel, 3M, and Dow.The Customer Service Representative (CSR) is the main point of contact for the company's clients and plays a central role in delivering a high-quality customer experience. Working independently and with a strong sense of responsibility, the CSR supports both clients and Sales Managers in resolving day-to-day challenges and identifying the right solutions.Process customer orders in a courteous, efficient, and timely manner.Organize workflow and coordinate with the plant to meet customer deadlines.Effectively present and discuss the products and services of the company to current and prospective customers in a way that conveys an image of quality, integrity, and a superior understanding of customer needs.Attend to customer questions, complaints,



and concerns immediately and facilitate satisfactory resolution.Cross-sell and up-sell to existing customers.Resolve complaints and order issues.Oversee product exchanges and returns.Analyze data and statistics to isolate and identify areas of improvement.Follow all quality and food safety policies and procedures to ensure CDF products meet all applicable customer, regulatory, and industry standards.Maintain customer records and update information as needed in Hubspot and IFSIdentify sales opportunities and refer them to the Sales Team.Success factors/job competencies:Strong customer focusStrong interpersonal skills, team playerGoal-oriented with a strong motivation to achieve targetsAbility to multi-taskOrganizational skills with attention to detailStrong verbal and written communication skillsWork Environment :Office-based in BagesStandard business hours: 08:30 to 17:00 CET, Monday to FridayContract type: Permanent, with six (6) month probationary periodWorking model: On-site, Monday - Friday (5 days per week)Salary: 35-45kBenefits: 20 paid holidays, 12 paid public holidays /Private health insurance / Yearly performance review#J-18808-Ljbffr

📌 Customer Service Representative (Madrid)
🏢 etalentum
📍 Madrid