DescriptionAre you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment? Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate general workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on.Key job responsibilitiesDeliver on-site, high quality, hands‑on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardwareProvide on‑call support for high severity incidents and act as an escalation point of contact for teamAssist with activities to triage and elevate system or network outages to reduce downtimeUnderstand and execute change management activities in a high availability environmentParticipate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and valueEffectively manage and oversee IT asset inventoriesParticipate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activitiesContinuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutionsIf you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you!At Amazon, we value people with unique backgrounds, experiences, and skill‑sets.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children.



Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.About The TeamOur IT Services team is a dynamic and diverse group of passionate problem‑solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.Inclusive Team CultureHere at Amazon, it's in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge‑sharing, and career‑advancing resources, helping you develop into a better‑rounded professional.Basic QualificationsHigh school diploma or equivalentExcellent customer facing skills2+ years of technical experience in a corporate environment supporting Windows, Mac and/or Linux2+ years of experience with client, server, and network services DNS, DHCP,



OSI Model and TCP/IP2+ years of experience troubleshooting in a multi‑user high availability environment2+ years of experience with PC repair, troubleshooting, deployment and liquidationOccasional travel required based on needs of the businessProficient in English and SpanishBachelor’s Degree from an accredited university or equivalentPreferred QualificationsBachelor’s degree in Computer Science or IT related fieldCompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certificationsExperience in Active Directory and Windows Server backup solutionsExperience with audiovisual, video conferencing or event supportAbility to write simple scripts in an administrative languageStrong analytical skills with demonstrated problem solving abilitiesProven ability to develop clear, concise change management and standard operating procedure (SOP) documentationAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.Amazon.Jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.Jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Company - Amazon Spain Services, S.L.U.Job ID: A10407710#J-18808-Ljbffr

📌 It Support Eng I (Madrid)
🏢 Amazon
📍 Madrid