As a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform.Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients to develop the usage, adoption & impact of our solution.Given the complexity of Enterprise clients, you will act as a true facilitator to ensure the renewal of the clients by :coordinating the different 360Learning resources (technical, pedagogical,...)empowering the client with the Enterprise positioning and vision provided by our solutionUltimately, you will ensure the renewal or signing of new contracts for accounts listed in your portfolio.Within one month, you will:Master our product and Convexity corporate cultureFamiliarize yourself with the processes and tools used by our Client Success Partner (CSP) teamParticipate in your first customer meetings with other CSP’s from the teamWithin three months, you will:Take over a portfolio of existing customers, for the largest accounts (Enterprise accounts) at 360LearningStart new projects with prospects and clientsWithin six months you will:Define the learning transformation roadmap with the client and identify the resources needed to achieve themDefine a retro-planning of the initiatives on the solution and vouch for itIdentify and document customer use casesDevelop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teamsWork with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities)Within twelve months,



you will:Reduce churn by identifying customers at risk and implementing a remedial action planIdentify strong leaders & advocates within the client’s teamDevelop and share good business practices with the entire Client Success teamThe Skills Set3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning ManagerAbility to lead complex and impactful projects in/for Enterprise accounts (more than 2000 employees)Proven knowledge of the SaaS B2B industry is a plusProven interest in the digital industry, education, and e-learning in particularExcellent interpersonal and communication skillsFluent French, and excellent English proficiency (B2 minimum)What We OfferCompensation: Package includes base salary and a variable componentBenefits: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policiesBalance: Adaptable hours, Total work from home possible anywhere in SpainDiversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impactCorporate Social Responsibility: Review our CSR Charter: 360learning.Com/blog/corporate-social-responsibility-charterCulture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.Ly/Convexity360L & find out more about the teams, product and processes https://bit.Ly/42H1ggCWe believe learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. We are a proud equal opportunity workplace and commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment.#J-18808-Ljbffr

📌 Client Success Partner - Enterprise (Madrid)
🏢 360Learning
📍 Madrid