Henkel operates in chemical manufacturing and manufacturing, with this role focused on customer experience, supply chain, CRM, and process harmonization projects.- Own end-to-end project management, including design, planning, delivery, cost, and outcome evaluation; - Apply a customer-centric mindset in stakeholder interactions; - Align with Global SC, Regional SC, GBS+, dX, Functions, and Business Units; - Collect and analyze customer feedback and market insights through Voice of Customer; - Oversee CRM system implementation and identify improvement opportunities; - Contribute recommendations that impact CSX strategy; - Lead business and IT projects that improve customer experience and process harmonization; - Support customer service initiatives that drive retention and new business; - Communicate local action plans and link them to global CSX strategy; - Identify, evaluate, and implement customer experience improvement projects; - Design and roll out tools, processes, and initiatives aligned to Global CSX; - Lead cross-functional and country implementation teams; - Collaborate with CSX, CoE, GBS+, and Supply Chain teams; - Drive continuous improvement through innovation and structured project plans; - Manage performance using KPIs and reporting tools; - Set objectives, monitor progress, and take corrective actions; - Plan activities to ensure efficiency, continuity, and customer satisfaction; - Ensure compliance withHenkel standards, SHE,



and sustainability requirements.- Bachelor’s or Master’s degree in Business Administration, International Management, Supply Chain Management, or a related field; - 3–5 Years of experience in Project Management, PMO, Management Consulting, or cross-functional Supply Chain projects; - Basic understanding ofend-to-end Supply Chain processes, including Customer Service, Logistics, Planning, Sales, and Order Management; - Strong stakeholder management and communication skills; - Ability to collaborateacross multiple international markets; - Advanced PowerPoint and Excel skills, including executive presentations, data analysis, and formulas; - Basic knowledge of Power BI; - Hands-on experience using AI tools, such as prompt writing, to improve productivity; - Proactive, open-minded, and collaborative approach with structured project execution and governance; - Nice to have: German, French, or Spanish, experience in customer-facing environments, Customer Experience, retail, or B2B business.- Versátil hours and a hybrid work model; - Work from anywhere policy for up to 30 days per year; - Diverse national and international growth opportunities; - Health and preventive care programs; - Gender-neutral parental leave for a minimum of 8 weeks; - Employee Share Plan with voluntary investment and Henkel matching shares; - Meal allowance for each worked day; - Health insurance paid by the employer with a tax exemption; #J-18808-Ljbffr

📌 Менеджер Проекта (Barcelona)
🏢 HireHi
📍 Barcelona