Perk is seeking a Senior Director of Customer Care Spend to lead the Spend product’s general operations and deliver a 7-star customer experience. You’ll supervise a growing team of in-house and outsourced professionals, design scalable processes, and partner with cross-functional teams to ensure high satisfaction and operational excellence.You will define vision, strategy, and KPIs, owning regional performance and driving improvements in CSAT, SLA, churn, and productivity.#J-18808-Ljbffr
📌 Global Spend Customer Care Director - Scale Cx Excellence (Madrid)
🏢 Traveltechessentialist
📍 Madrid
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