Resume must be in English*
io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email, all in one place. Be Direct: We give honest feedback and tackle problems head-on.
~ Own It and Support Each Other: We step up, help out and drive outcomes together.
~ We're hiring our Founding Account Manager for the EU to build respond.io's Account Management function in Europe from the ground up. You will work directly with the Head of Department to design how we engage, retain and grow our self-service customers and small key accounts across the EU.
You will spend roughly 70% of your time on our self-service cohort, customers who today have never spoken to a human at respond.Your job is to move the self-service base from "unmanaged" to "observed and engaged", run monthly engagement experiments, and surface what drives retention and expansion in Europe. Customers buy in different languages, rely on different messaging channels,



and operate under GDPR and local data-protection expectations that shape how they roll out WhatsApp and AI agents. This is an early-stage role. We have a first version of the Account Management playbook and early results, but the EU is untouched. This is a commercial role. Work from usage and billing signals, because that is where expansion converts.
Run activation rescue on accounts that bought but never fully deployed, including accounts stalled on WhatsApp Business setup or compliance questions.
Handle customer questions on data privacy and GDPR in partnership with our security and legal teams.
We measure AM impact with data, so your results will be provable, not anecdotal.
2+ years in B2B SaaS Account Management, Customer Success or Sales, where you held a revenue, expansion or retention number.
~ Fluent English and Spanish, with the ability to run customer conversations and onboarding in both. Other EU languages (German, French, Italian, Portuguese) are a strong plus.
~ Working know

📌 Senior Account Manager (España)
🏢 respond.io
📍 España