About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and BPO firm, specializing in connecting top-tier talent with world-class organizations. As a leader in the general staffing market, we take pride in facilitating professional growth through high-impact roles, including exclusive Danish-speaking jobs across the continent.
Job Overview
We are currently seeking a motivated professional for a Danish Speaking Customer Service Agent position in Bulgaria, based in the vibrant city of Sofia. This role within the customer support services industry offers a unique opportunity to build an international career while benefiting from a fully comprehensive relocation support package.
Key Responsibilities
- Deliver exceptional support to customers via phone, email, and live chat within the fast-paced customer support services industry
- Represent our premium clients by maintaining high standards of communication in native-level Danish
- Resolve complex inquiries and technical issues efficiently to ensure maximum customer satisfaction
- Collaborate with international teams to maintain quality benchmarks and exceed performance targets
- Accurately document all customer interactions in the CRM system to track support trends
- Contribute to a positive, solution-oriented environment that defines our successful operations in Sofia
- Participate in ongoing training to stay updated on product knowledge and service excellence
Requirements
- Native or fluent Danish (spoken and written) is mandatory for this role
- Professional proficiency in English to collaborate with our diverse team
- Valid EU passport or residency status allowing you to work in Bulgaria
- Proven experience in the customer support services industry is considered a strong advantage
- Strong empathy, patience, and excellent problem-solving capabilities
- Availability for on-site work in Sofia, contributing to the most sought-after jobs in Bu
📌 Danish Speaking Customer Service Agent (España)
🏢 Mercier Consultancy MD
📍 España
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