About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-leading organizations in the Customer Support Services sector. As a trusted partner for global enterprises, we provide professional excellence and streamlined career transitions for candidates seeking high-impact roles across Europe.
Job Overview
We are currently seeking a motivated professional for a Dutch Speaking Customer Agent position in Bulgaria, offering an exceptional opportunity to advance your career within the Customer Support Services industry. This role is idóneo for those seeking prestigious Dutch-speaking jobs abroad while enjoying a seamless relocation experience in a vibrant European hub.
Key Responsibilities
- Deliver premium customer assistance via phone, email, and chat for a global client base in the Customer Support Services sector
- Resolve complex inquiries with precision while maintaining the highest standards of service excellence
- Act as a brand ambassador,
ensuring consistent communication quality in your native Dutch language
- Document all customer interactions accurately within the internal database to ensure optimal case tracking
- Collaborate with international teams to refine support processes and improve customer satisfaction metrics
- Adapt to evolving product knowledge and service requirements in a fast-paced, modern work environment
- Participate in performance-driven initiatives to consistently meet and exceed operational KPIs
Requirements
- Native or fluent Dutch (spoken and written) is mandatory for this role
- Valid EU passport (mandatory)
- Strong proficiency in English to collaborate within our international corporate structure
- Proven experience in Customer Support Services or a similar client-facing role is highly desirable
- Excellent interpersonal skills and a genuine passion for solving customer challenges
- Ability to relocate t