Join Our Customer Support Team in the Heart of Barcelona!About OQtimaWe’re a tech-forward, people-first company redefining how individuals access and navigate the financial markets.Forex is one of the most dynamic industries in the world, and it’s growing fast. At OQtima, you’ll be part of this momentum. From day one, you’ll help clients confidently navigate the markets and play a key role in their success.The RoleFrom our office in Barcelona, our integral team delivers outstanding support, empowering traders at every stage. If you’ve worked in hospitality, retail, or customer service and thrive on helping people, this is your chance to grow with a company that’s going places.As a Customer Support Representative, you’ll be the first point of contact for our clients. You’ll support them through live chat, email, and phone, solving problems, answering questions, and making sure they feel confident every step of the way.You don’t need forex experience — we’ll teach you what you need to know. What matters most is that you’re empathetic, detail-oriented, and ready to thrive in a fast-paced, global environment.What You’ll Be DoingCommunicating with clients via phone, live chat, and emailTroubleshooting and resolving client issues quickly and clearlyAssisting with account setup, deposits, withdrawals, and other account-related requestsTaking ownership of the assigned market, including translations, market-specific content, and other back-office tasksStaying informed about our products, services,



and market-specific requirementsWhat We’re Looking ForNative Japanese speaker with fluent written and spoken EnglishSolution-oriented, proactive, and comfortable taking ownership of issues from start to finishComfortable working flexible shifts, including nights and weekendsEnjoys working as part of a diverse, international teamIt’s a Plus If You…Have experience in hospitality, retail, call centers, or customer supportHave an interest in trading, financial markets, or fintechHave experience supporting international or Japanese-speaking clientsHave experience with CRM or ticketing toolsWhy You’ll Love Working HereCompetitive base salaryNight shift bonus — extra pay for hours worked during night shiftsPerformance bonus — earn more when you go the extra mileDaily allowance — credited monthly for you to enjoy at your favorite bars and restaurantsTaxi coverage — for shifts starting or ending between 10 PM and 6 AMFresh fruit, snacks, and a top-notch coffee and tea stationCreative, modern workspace in Poblenou, Barcelona’s tech and innovation district, just minutes from the beachTeam Culture & DevelopmentWe’re young, friendly, and supportive team that believes work should be both rewarding and funYou’ll get full training — no trading background neededWe celebrate wins, help each other out, and always make time for a good coffeeWhether it’s grabbing lunch, sharing ideas, or heading out after work, we genuinely enjoy spending time togetherPlenty of room to grow, learn new skills, and take on exciting challenges as we scale#J-18808-Ljbffr

📌 Customer Support Representative – Japanese & English Speaker (Madrid)
🏢 OQtima
📍 Madrid