Reporting to the Global Direct eCommerce & CRM Manager, the Customer Experience Intern will apply and complement theoretical knowledge, develop job skills, and gain practical experience through participation, collaboration and support in the following functions and tasks.
- Manage Customer Care platform, ensuring day-to-day operations run smoothly and efficiently.
- Handle customer service requests via telephone and email, providing support in English, Spanish, and Japanese.
- Collaborate cross-functionally with different stakeholders to resolve customer order inquiries and enhance customer experiences.
- Analyze customer behavior continuously, extracting insights, and proposing enhancements to improve the Customer Experience for the brand.
- Contribute to defining Customer Care standards at a general level, especially within an omnichannel environment.
Profile
SKILLS
- Proactive team player
- High communication skills
- Detail oriented and responsible
- Customer and service oriented
PROFILE NEEDED
- Main Studies:
Bachelor's degree in Business degree or related studies . Courses or experience in office administration, organizational management, or similar areas are highly valued.
- Languages: Fluency in Spanish and English. French is a plus.
- Others: Possibility of signing an agreement with the university for at least 6 months full-time. Immediate incorporation.
- Experience : Previous experience in Customer Service.
Additional information
*LOEWE respects diversity and promotes inclusion from its recruitment process. We’re committed to create an integrative working environment where all talents and singularities are engaged and valued.*
*LOEWE PERFUMES* MAISON
LOEWE Perfumes adds a multisensory dimension to LOEWE via a kaleidoscopic range of iconic fragrances for men, for women and for the home that combine vibrant, nature-inspired olfactory experiences with bold visual expression.
In 1972, LOEWE launched its first women’s fragra
📌 Customer Service Intern (Madrid)
🏢 Perfumes Loewe
📍 Madrid
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