The CompanyAt lastminute.Com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the worldJob DescriptionWe are looking for aHelpdesk Support Technicianto join our End User Services team and support the daily IT operations of our Madrid office. This role is primarily office-based in Madrid, with the possibility of working remotely one week out of every three, and includes shift work.This is a standalone role, supported by a wider IT team across Europe (mainly in Switzerland and Spain). We’re not just looking for someone to resolve tickets, but for someone who wants to take ownership of the site, continuously improve our IT services, and ensure everything runs smoothly and efficiently. Despite being a standalone position, you’ll quickly feel part of a friendly and collaborative team.The job in brief:Job Title – End User Services TechnicianWorking model – Hybrid from Madrid, SpainTeam – End User Services DepartmentLevel – ProfessionalLocation – Madrid, SpainContract – Permanent – full‑time (EUR 36 h/week)QualificationsYour expertise:1+ years of experience providing1st and 2nd line IT supportto onsite and remote users.Proven experience withPC and laptop configuration and maintenance(Windows and macOS).Hands‑on experience administeringActive Directory (AD)andGoogle Workspace (GSuite for Business) .Strong experience inhardware and software troubleshooting,



including printers and peripherals.Experience supportingIP phonesandcall centre environments .Familiarity withIT asset managementand inventory control.Experience usingIT ticketing systemsfor incident and request management.Knowledge ofWi‑Fi networksand basic IT infrastructure support.Ability to work withthird‑party vendorsto resolve hardware‑related issues.Fluency inSpanish and English(written and spoken).Strongproblem‑solving skills, reliability, and attention to detail.Ability to work independently while collaborating with distributed teams.Experience supportingboth onsite and offsite usersin a multi‑site environment.Previous experience in acall centre or high‑volume support environment .Additional language skills beyond Spanish and English.Strongdocumentation skillsand ability to keep technical records organised.Demonstratedtime management and organisational skills .Positive, team‑oriented attitude and openness toconstructive feedback .Proactive mindset with a focus oncontinuous improvement .Additional InformationPerks of working with us:How we work together:An inclusive, friendly and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)Shorter working week (36 h as full‑time), with a half working day on FridaysFlexible start and end of the working dayPossibility to work from anywhere for a period of time per year defined according to local regulationsHow we learn together:Fri‑Yays:



half a day on Friday morning with a no‑meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time.Professional and managerial skills development training paths, access to e‑learning platforms such as O’Reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training contentOther perks:2 paid days off per year for volunteering purposesOccasional social events to foster connections among colleaguesTravel industry discounts and flash exclusive staff faresWe support our employees through life’s significant moments with leave options (e.G. parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.Wish you were here? We do, too!Selection process steps:HR interview1st interview (Manager): soft skills + technical knowledge + online testFinal meetingOffer extendedOur commitment to celebrate diversity and generate belongingAt the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know uniqueness drives innovation. We want to make sure our people reflect the communities across the world we help travel.Eligibility criteriaBy submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.#J-18808-Ljbffr

📌 End User Services Technician (Madrid)
🏢 Last Minute Group
📍 Madrid