Job Title Training Specialist - HospitalityAbout the Role Stepping into the Training Specialist role is a fantastic opportunity to support our customers in getting the most out of the Amadeus solutions. In this role, you'll help bring our products to life by making them accessible, understandable, and easy to apply in real-world scenarios. It’s not just about sharing information, it’s about creating engaging learning experiences through story telling that build confidence and support success. A key and rewarding aspect of this role is the opportunity to travel and work directly with customers and teams in different locations. You’ll have the chance to blend your product knowledge with communication and creativity, working closely with others to deliver training that truly makes a difference. This role is a great fit for someone who is curious, enjoys working with people is looking to grow and push themselves as well as great customer focus.Training DeliveryDeliver instructor-led training sessions for Amadeus Hospitality solutions - specifically Delphi and its peripheralsFacilitate training to include:Instructor led training for newly onboarding properties (remote or onsite)Solution adoption sessions to support customers post-go-liveMasterclass or ad hoc sessions tailored to customer needsDeliver AHIT sessions (Product Overview, Demo, Full Product Training) to internal colleaguesReport and assist with the resolution of Support and/or Services cases where issues arise. Pre/post training communication with customersBe an advocate for Amadeus and its solutionsMaintains a well-managed classroom environment in a calm and supportive way,



keeping sessions productive without being overbearingProvide creative solutions to challenges that arise while on siteProvide a friendly training environment by being approachable to traineesInternal Collaboration Review deliverables in advance of Training to ensure a seamless handover of information.Stay in regular communication with the Project Manager where issues arise that impact the delivery of training services.Update project outputs to be used by the wider delivery teamWork effectively within structured timeframeSkills/KnowledgeContinuously maintain product knowledgeCoordinate all travel arrangements including air and ground transportationManage time and expenses and meet established department guidelines for submissionParticipate in skill set trainingAttend monthly department professional development daysKey SkillsStrong presentation and facilitation skillsAbility to simplify complex system workflows into practical learningCustomer-focused and solution-oriented mindsetStrong organisation and time managementAnalytical thinking with a continuous improvement mindsetWhat we can offer you:A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities,



and day-to-day interactions with colleagues.A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.A versátil working model - We want our employees to do their best work, wherever and however it works best for them.A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.Diversity & InclusionAmadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.#LI-EMEAAs part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!#J-18808-Ljbffr

📌 Training Specialist – Hospitality (Madrid)
🏢 1191 Amadeus Hospitality Europe, S.L.U.
📍 Madrid