About BizAwayHere at BizAway, we Deliver the Future of Travel.About BizAway Here at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes.We know that success comes from People and deserves to be recognized. Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.If you like challenges and would love to be part of one of the fastest growing B2B scale-up then BizAway is the company you have been looking for.We are looking forWe are looking for a driven and enthusiastic Spanish speaking Clients Specialists (m/w/d), who desires to contribute to the growth and success of our Customer Success Team.Your role in BizAwaySupport clients through onboarding, ramp-up, renewal, and upsell processes at scaleEngage clients via calls, email campaigns, webinars, group trainings, and digital playbooks to ensure adoptionProactively identify clients at risk of non-renewal and take steps to retain themSpot upsell opportunities and route them into structured plays (e.G. additional departments, new features)Use dashboards and Salesforce to monitor client health and ensure full portfolio coverageCollaborate with Support, Product,



and Service teams to resolve issues and represent the voice of small clientsContinuously suggest and test automation and process improvements to deliver success at scaleYour basic qualificationsExperience in Customer Success, Account Management, or Customer Support (B2B preferred).Strong interest in automation, digital tools, and scalable processes.Ability to manage multiple tasks and accounts efficiently.Excellent communication skills, both written and verbal.Proficiency with CRM tools (Salesforce preferred).Languages: NATIVE Spanish and EXCELLENT English. Any other language is a big plus (especially Portuguese).We are also interested inExperience working with a large volume of smaller B2B clientsBackground in SaaS, Travel Tech, or scale-up environmentsOur offerA seat on a scale-up with skyrocketing growthAttractive compensation, including equity in the companyDevelopment of your entrepreneurial spirit, having the chance to implement real-impact business decisionsMulticultural and international teamCollaborative and smart environment to work and learnFree coffee to kick-start your day and free beers to celebrate togetherFlexible working policy (3 days from the office and 2 days from home) and great offices in EuropeBizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.#J-18808-Ljbffr

📌 Customer Success Executive Long Tail - Spanish Speaking (Madrid)
🏢 Bizaway
📍 Madrid