The main role of a Business Travel Consultant is to build relationships and understand the needs of our clients whilst delivering a ‘high-touch’ service that saves clients time and drives down their total cost of travel.

KEY RESPONSIBILITIES:

SERVICE
- Provide a dedicated, consistently high level of service to all travellers & travel bookers tailored to their individual requirements, with a desire to always exceed client expectation by going the extra mile
- Effectively manage your workload to meet all deadlines as required, internally or client driven
- Demonstrate an excellent understanding of various account processes and policies, and can adapt quickly to any necessary changes to these, as and when they arise
- Work directly with the client’s Integral Travel Manager, for guidance on policy matters that require escalation
- Pre-trip approval knowledge will be an advantage
- Demonstrate proactive thinking and provide a consultative approach to all travel requests providing an end-to-end solution for all clients




- Advise proactively on relevant Passport and Visa requirements and procedures for all destinations
- Always apply Quality Control procedures and processes in line with ISO27001 (data security certification) and PCI compliance
- Recommend and procure ancillary products as required i.e., car rental, ferry, etc.

Good knowledge of high-speed intercontinental rail options required

SAVINGS, PRODUCT KNOWLEDGE & OPTIMISED VALUE
- Deliver cost effective solutions across all aspects of travel
- Proactively identify and implement opportunity to add value to each booking through specialist supplier relationships
- Utilise detailed understanding of the client policy to drive compliance for the client while maximising opportunity to enhance traveller experience
- Knowledge and ability to apply a variety of fare types and contracts to air bookings, including private contracted fares, round the world fares, air passes, creative fares and published fares
- Qualify opport

📌 Internal Job Post (Barcelona)
🏢 Reed & Mackay Internal
📍 Barcelona