Who We Are Looking ForAs Implementation & Solutions Consultant for Southern Europe, you will own the full implementation lifecycle for our clients in the region while acting as the technical reference for the sales team during pre-sales. You will lead onboarding from kickoff to go-live for new clients and significant upsells, and support technical discovery, solution design, and product demonstrations for prospects. You will balance post-sales delivery and pre-sales support according to regional priorities, representing Crisis24 credibly to clients in French, Spanish, and English.What You Will Work OnImplementation & Client Delivery- Lead end-to-end implementations for new clients and significant upsells, from kickoff to go-live- Act as the main point of contact for clients during implementation, setting clear expectations and keeping communication consistent and proactive- Define and manage project plans, milestones and deliverables using Jira, Salesforce and Certinia- Gather requirements,



define success criteria and tailor the implementation approach to each client's business objectives and organisation- Share best practices to help clients optimise their use of the platform and realise its full value- Monitor implementation health, anticipate and resolve roadblocks, and ensure a smooth handover to Account Management and ongoing supportTechnical Pre-Sales & Solutions Engineering- Partner with the regional sales team and Account Management team on technical discovery, solution design and product demonstrations- Support proof of concept activities and translate technical requirements into actionable implementation plans once deals close- Maintain up-to-date knowledge of the full Crisis24 solution portfolio to represent it accurately in both pre-sales and delivery conversationsProduct & Industry Expertise- Develop in-depth knowledge of the features and configuration options of the products supported by this role- Stay current on Travel Risk Management, Business Conti

📌 Client Implementation Specialist I (Madrid)
🏢 Crisis24 Group
📍 Madrid