Customer Care Agent (Maternity Leave Cover)Location: Barcelona, ES, 8007At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future.We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide.We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!About the roleAs aCustomer Care Agent, reporting to theCustomer Supply Chain Manager Iberia, you will be part of the Customer Care team, managing chocolate and cocoa customer orders for the Iberian market.You will takeend-to-end ownership of the Order-to-Cash process, from order entry through delivery and invoicing, ensuring a high level of service and operational excellence.You will act as themain point of contact for your customers within Barry Callebaut, proactively managing their requirements and coordinating internally with key functions such as Supply Chain, Sales, Quality, Logistics and R&D.Your role will be key in ensuring areliable, transparent and customer-focused service, anticipating potential issues and driving solutions whenever challenges arise.Please note that this is a temporary role,



until July 2027 (maternity leave cover).Key responsibilitiesManage theend-to-end Order-to-Cash process, ensuring orders are deliveredon time, in fulland at the correct price.Manage all order-related activities inSAP, ensuring accurate order processing and confirming delivery dates based on stock availability, allocation rules, production capacity and agreed lead times.Proactively monitor customer orders, identifying potential supply, stock, capacity or delivery risks and taking appropriate action to minimize their impact.Communicate proactively and transparently with customers regardingdelays, shortages, capacity constraints or changes affecting their orders.Act as thecustomer's main point of contact, coordinating internally with Supply Chain, Sales, Logistics, Quality and other relevant departments to resolve issues and meet customer requirements.Manage customer service and product complaints, ensuring they are correctly registered inSalesforce, followed up internally and resolved within the expected timeframe.Build strong and sustainable customer relationships through proactive, clear and reliable communication.Identify opportunities toimprove processes and customer experience,



contributing to continuous improvement within the Customer Care team.Support the Sales team by combining acustomer-focused mindset with commercial awarenesswhen managing customer requests and operational constraints.Your profileYou hold abachelor’s or master’s degree, or equivalent higher education.You haveat least 3 years of experience in Customer Service / Customer Care, ideally in a B2B environment and preferably within the food industry.You have a strongcustomer and service mindsetand are motivated to deliver an excellent customer experience.You demonstrate strongownership and accountability, following topics through until resolution.You aresolution-oriented and proactiv e, with the ability to anticipate issues and find practical alternatives.You have excellentorganizational skills and attention to detail, ensuring accuracy while managing multiple priorities.You are comfortable working ina fast-paced environment, managing changing priorities and operational pressure.You communicate clearly and confidently and demonstratepositive assertiveness, both with customers and internal stakeholders.You are astrong team playerand enjoy collaborating across different functions.You have acontinuous improvement and growth mindset .You are anative Spanish speakerand proficient in English, both written and spoken.You are comfortable working with IT systems and digital tools.Previous experience withSAP ERPis required.Experience withSalesforce or another CRM systemis considered an advantage.At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.#J-18808-Ljbffr

📌 Customer Care Agent (Maternity Leave Cover) (Madrid)
🏢 Barry Callebaut Manufacturing Iberica
📍 Madrid