Join Excis – A General Leader in IT Support & Infrastructure ServicesAt Excis, we deliver world-class IT support solutions to enterprise clients across the globe. With operations in190+ countries ,6,000+ engineers, and200+ enterprise clients, we are committed to innovation, collaboration, and exceptional customer service.We're looking for aField Service Engineer (Desktop Support)to join our team inBarcelona, Spain. If you're passionate about IT support, enjoy solving technical challenges, and thrive in a fast-paced enterprise environment, we'd love to hear from youWhy Join Excis?Operations in190+ countriesTrusted by200+ Enterprise ClientsCollaborative and supportive work environmentKey ResponsibilitiesDeliver high-quality onsite and remote IT support for end users across assigned locations.Provide first-line helpdesk and desktop support for hardware, software, and network-related issues.Perform desktop lifecycle activities including imaging, deployment, configuration, troubleshooting,



and hardware replacement.Diagnose and resolve technical issues using appropriate diagnostic tools and knowledge base documentation.Manage user administration activities including Active Directory account management and access support.Support and maintain local IT infrastructure, including:Windows workstationsServersPrintersLAN/WAN connectivityBasic network componentsSupport mobile devices running iOS and Android.Conduct regular meeting room and AV equipment health checks to ensure operational readiness.Coordinate with internal engineering teams and external vendors for deployments, upgrades, migrations, and technical implementations.Act as the primary Point of Contact (POC) for local IT support.Ensure all incidents and service requests are logged, tracked, and resolved within SLA using ServiceNow or equivalent ITSM tools.Assist with IT asset management, inventory tracking, stock control, and documentation.Prepare inventory and asset reports, including trend analysis for recurring hardwa

📌 Onsite Support Engineer/ (Madrid)
🏢 Excis Compliance
📍 Madrid