Henkel operates in chemical manufacturing and manufacturing, with this role focused on customer experience, supply chain, CRM, and process harmonization projects.- Own end-to-end project management, including design, planning, delivery, cost, and outcome evaluation; - Apply a customer-centric mindset in stakeholder interactions; - Align with General SC, Regional SC, GBS+, dX, Functions, and Business Units; - Collect and analyze customer feedback and market insights through Voice of Customer; - Oversee CRM system implementation and identify improvement opportunities; - Contribute recommendations that impact CSX strategy; - Lead business and IT projects that improve customer experience and process harmonization; - Support customer service initiatives that drive retention and new business; - Communicate local action plans and link them to global CSX strategy; - Identify, evaluate, and implement customer experience improvement projects; - Design and roll out tools, processes,



and initiatives aligned to Global CSX; - Lead cross-functional and country implementation teams; - Collaborate with CSX, CoE, GBS+, and Supply Chain teams; - Drive continuous improvement through innovation and structured project plans; - Manage performance using KPIs and reporting tools; - Set objectives, monitor progress, and take corrective actions; - Plan activities to ensure efficiency, continuity, and customer satisfaction; - Ensure compliance withHenkel standards, SHE, and sustainability requirements.- Bachelor’s or Master’s degree in Business Administration, International Management, Supply Chain Management, or a related field; - 3–5 Years of experience in Project Management, PMO, Management Consulting, or cross-functional Supply Chain projects; - Basic understanding ofend-to-end Supply Chain processes, including Customer Service, Logistics, Planning, Sales, and Order Management; - Strong stakeholder management and communication skills; - Ability to collaborateacross multiple international ma

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