Aim high, go beyondAt Open Cosmos we are solving the world’s biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge? Then read on…Working in our Data DivisionAt Open Cosmos, our Data division transforms satellite data into meaningful insights that drive real-world impact. The team delivers all data products generated by Open Cosmos and its partners, curates and develops DataCosmos (our geospatial data platform) and builds integrations that make satellite imagery easy to access and act on.We’re looking for a Customer Support Specialist to play a key role in that experience, supporting customers around the world to get the most from our platform and products. Acting as the first point of contact, this role ensures issues are resolved quickly and effectively, helping customers turn data into action.What will you be doing?Supporting customers with platform and data-related queries as first-line (L1)



supportOnboarding new users and helping them use our platform and imagery effectivelyTroubleshooting issues and escalating to technical teams where neededManaging support tickets and keeping customers updated on progressWorking closely with engineering teams to resolve more complex issuesIdentifying recurring problems and contributing to improvementsWhat You’ll bringA strong customer-first mindset and clear communication styleThe ability to understand technical products and explain them simplyAbility to manage issues and work with ticketing systemsInterest or knowledge in geospatial data, satellite imagery, or data platformsA proactive approach, with a focus on solving problems and improving processesThe ability to stay organised and effective when handling multiple requestsThis role can be based in any of our European LocationsTo apply, you must have the legal right to work in our chosen location.When applying, please submit your CV in English.Why Open Cosmos?Wo

📌 Customer Support Specialist (Madrid)
🏢 EF
📍 Madrid