Multilingual Service Desk Engineer (Madrid)

Multilingual Service Desk Engineer (Madrid)

09 oct
|
Eurofins
|
Madrid

09 oct

Eurofins

Madrid

Job DescriptionEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, authentic and accurately labelled.Be among the first 25 applicants. Get AI‑powered advice on this job and more exclusive features.In a nutshellAre you passionate about IT and eager to grow your career in a dynamic, international environment? Join our multilingual Service Desk team in Barcelona, where you’ll be the first point of contact for IT support across Europe. We’re looking for three Multilingual (Spanish, English and French)



Service Desk Engineers.Where will you be based and what business will you support?Position name:Multilingual Service Desk Engineer – BarcelonaReporting to:Rafal CzajkowskiReporting location:Spain GSCWorking location:BarcelonaNumber of FTEs under responsibility:NoneYou will support our internal users across Europe from the Integral Shared Center (GSC) in Barcelona.Key Duties and ResponsibilitiesProvide 1st line IT support for end users across Europe.Troubleshoot and resolve issues related to:Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)Windows 10/11Identity & Access ManagementPrinting and patching (desktop/server)Application triage and routingRegister, classify, and follow up on tickets using internal processes.Escalate complex issues to 2nd line support when needed.Contribute to documentation, knowledge base articles, and service catalog improvements.Identify and document workarounds and recurring issues.QualificationsExperience:Basic experience in a Service Desk or IT support role is expected.Strong communication skills in English, French, and Spanish.Solid troubleshooting skills, especially with Windows and

📌 Multilingual Service Desk Engineer (Madrid)
🏢 Eurofins
📍 Madrid

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