ResponsibilitiesRespond to customer inquiries via email and phone — promptly and professionallyAnalyze errors and resolve issues, including providing clear information and follow-upDocument interactions and escape complex cases to the appropriate teamsIndependently handle incoming customer requests, including creating tickets for internal trackingTake responsibility for follow‑up until reported incidents or errors are resolvedHandle customer inquiries from Germany, Switzerland, and across EuropeServe as an internal first point of contact for operational knowledge of our softwareRequirementsBackground in finance and/or accounting is a plusExperience handling a high volume of external customer inquiries and internal team follow‑ups is a plusAbility to manage a variety of high‑frequency tasksStructured and detail‑oriented working styleFluent in English and German; additional languages are an advantage
📌 Customer Care Specialist – Spend (Madrid)
🏢 Jobtailor
📍 Madrid
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