OverviewSupportYourAppis a general Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as aChat Support Consultanttoday and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.ResponsibilitiesDeliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaintsBuild strong and lasting customer relationshipsKeep up with evolving tools and technologyHandle sensitive customer data with care and securityApply the latest and greatest customer happiness practicesMaintain deep understanding of client solutions and meet KPIBe a part of fast-paced environment requiring strong focus, commitment,



and adaptability to different shifts including weekends and holidaysCommunicate with developers and cross-functional specialistsWhat you need to succeedNative Finnish-speaker and excellent English communication skills (at least C1 level)At least 6 months of live chat support experience, preferably in crypto or financial servicesBasic financial knowledge or payment/banking experience is preferredCrypto industry knowledge is a plusCRM experience in Salesforce is an advantageStrong analytical thinking and research skillsPositive, proactive and responsible attitudePersonal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)Nice to haveCRM systems expertiseBenefitsFlexible scheduleOpportunity to cooperate fully remotelyInclusive international environmentCompensation in USDRewards for referring friendsBalance between project workload and personal time, but also - internal h

📌 (Native Finnish) Chat Support Consultant, Crypto (Madrid)
🏢 SupportYourApp
📍 Madrid