Job DescriptionCiklumis looking for aCustomer Support Specialistto join our team full-time in Spain.We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a integral team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.About The RoleAs a Customer Support Specialist, become a part of a cross-functional development team engineering experiences of tomorrow. This is a project for a global company operating in the product data and digital commerce space, supporting customers with product information management and data synchronization across retail ecosystems.The role is focused on the Data Capturing scope covering customer orders, data maintenance, customer communication,



ticketing and related administrative and commercial processes within the client's data platform.ResponsibilitiesHandling orders for a defined customer portfolio within the GDSN data pool/retailer portal of atrifyDocumentation and archiving of customer orders in the ticketing systemManaging individual customer communicationEnsuring correct billing of services provided according to defined pricingMaintaining customer master data in the CRM systemContributing to defined projects and continuously building knowledge regarding GDSN data maintenance requirementsTaking on general administrative and commercial tasksRequirementsCompleted commercial apprenticeship, degree, or career changer with commercial backgroundAbility to quickly and independently familiarize yourself with complex topicsUnderstanding of and interest in technical processesIdeally, prior experience in customer service or customer-oriented workAdvanced written and spoken knowledge of German and advanced knowledge of EnglishWhat's in it for you?Care: your mental and physical health is our priority. We ensure comprehensive com

📌 Customer Support Specialist (Madrid)
🏢 remoteo
📍 Madrid