As Virtuagym keeps on growing, we are now looking for a new face to complement our Customer Success team in EMEA based in Spain. As a Customer Service Consultant for the DACH and international markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavours to new heightsAs a Customer Service Consultant for the Dach & International markets, you will mainly focus on supporting German, and English-speaking European customers. You will be at the forefront of ensuring our client’s long-term satisfaction and successYour primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier worldInvestigate and resolve system issues collaboratively with the product departmentDeliver efficient and effective customer support via email and phone channelsBuild and nurture customer relationships to enhance retention and loyaltyOffer creative solutions, handle objections,



and de-escalate challenging client situationsAddress churn risks, cancellations, and payment-related queriesContribute to departmental process enhancements through feedback and project participationBenefitsMonthly contribution to your gym membershipFriends & family gym discountFree weekly crossfit classesPension contribution24/7 on-demand coaching with psychologists through the platform OpenUpKnowledge exchange sessionsAwesome company parties & Friday drinksWorkgear: laptop, screen, etc.Working from home allowanceIf you’re a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for youPrior experience in SaaS/software CS is preferred (this is not a call center position)Proven problem-solving skills and a knack for finding solutionsTech-savvy, a critical and logical thinker[Hard requirement] Proficiency in written and verbal German

📌 Junior Customer Service Consultant (Madrid)
🏢 Virtuagym
📍 Madrid