We are looking for an experiencedL2 Onsite Engineer & IT Project Coordinatorto provide Level 2End-User Computing (EUC) and Deskside Supportwhile coordinating onsite IT infrastructure and workplace technology activities.The engineer will act as theprimary onsite IT contact, supporting end users, troubleshooting technical issues, managing IT assets, assisting with conference room technologies, and coordinating activities between users, remote IT teams, vendors, facilities, and project stakeholders.Key ResponsibilitiesProvideL2 onsite supportfor desktops, laptops, peripherals, printers, and workplace technologies.Troubleshoot Windows OS, Microsoft 365, software, hardware, and user-access issues.Perform hardware replacement, installation, configuration, and troubleshooting.Support device imaging, deployment, migration, and refresh activities.Handle incidents and service requests in accordance with agreed SLAs.Escalate complex issues to L3, infrastructure, security, or application teams when required.IT Infrastructure SupportProvide basic onsite support forLAN/WAN, Wi-Fi, network ports,



cabling, and connectivity issues .Assist with workplace infrastructure activities, including equipment installations and relocations.Coordinate with infrastructure teams for network, server, and other onsite technical requirements.Support troubleshooting of conference room and collaboration technologies.IT Asset & Device ManagementManage the onsite lifecycle of laptops, desktops, monitors, printers, and other IT equipment.Maintain accurate asset records and ensure proper asset tagging and inventory updates.Coordinate device allocation, collection, replacement, and retirement activities.Support hardware refresh and deployment projects.IT Project CoordinationCoordinate and supportonsite IT projects and infrastructure activities .Act as the onsite coordination point between users, remote IT teams, vendors, and facilities.Track project activities, dependencies, issues, and completion status.E

📌 Information Technology Specialist (Madrid)
🏢 Teceze
📍 Madrid