The CompanyAt lastminute.Com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the worldJob DescriptionWe are looking for aHelpdesk Support Technicianto join our End User Services team and support the daily IT operations of our Madrid office. This role is primarily office-based in Madrid, with the possibility of working remotely one week out of every three, and includes shift work.This is a standalone role, supported by a wider IT team across Europe (mainly in Switzerland and Spain). We’re not just looking for someone to resolve tickets, but for someone who wants to take ownership of the site, continuously improve our IT services, and ensure everything runs smoothly and efficiently. Despite being a standalone position, you’ll quickly feel part of a friendly and collaborative team.The job in brief:Job Title – End User Services TechnicianWorking model – Hybrid from Madrid,



SpainTeam – End User Services DepartmentLevel – ProfessionalLocation – Madrid, SpainContract – Permanent – full‑time (EUR 36 h/week)QualificationsYour expertise:1+ years of experience providing1st and 2nd line IT supportto onsite and remote users.Proven experience withPC and laptop configuration and maintenance(Windows and macOS).Hands‑on experience administeringActive Directory (AD)andGoogle Workspace (GSuite for Business) .Strong experience inhardware and software troubleshooting, including printers and peripherals.Experience supportingIP phonesandcall centre environments .Familiarity withIT asset managementand inventory control.Experience usingIT ticketing systemsfor incident and request management.Knowledge ofWi‑Fi networksand basic IT infrastructure support.Ability to work withthird‑party vendorsto resolve hardware‑related issues.Fluency inSpanish and English(written and spoken).Strongproblem‑solving skills, reliability, and attention to detail.Ability to

📌 End User Services Technician (Madrid)
🏢 Last Minute Group
📍 Madrid