Your roleAs Operations Manager, you will be responsible for the end-to-end operational performance of Dstny’s services, leading a team of engineers and driving continuous improvement across reliability, automation, and service delivery.This is a leadership role at the intersection of SRE, DevOps, and platform operations, requiring both strategic oversight and strong operational execution.Key responsibilitiesOwn the availability, performance, and reliability of all production servicesDefine and manage operational KPIs, SLAs, and SLOs, ensuring clear visibility of service healthLead incident management processes, including escalation, coordination, and root cause analysisDrive a culture of continuous improvement, ensuring issues are resolved permanentlyImprove and scale deployment, release, and change management processesEstablish and maintain operational standards, runbooks, and documentationDrive automation and standardisation to improve efficiency and reduce manual effortEnsure security, access controls, and compliance readinessCollaborate with Engineering, Product,



and Security teams to align operational prioritiesBe part of the on-call rota for operational issuesManage and optimise a 24/7 on-call model to ensure resilience and accountabilityLeadership & team responsibilitiesBuild, lead, and develop a high-performing team of Operations EngineersBe accountable for the On Call rota of the whole Operations teamSet clear priorities, expectations, and performance standardsCoach and mentor team members on incident management and operational best practicesFoster a culture of ownership, accountability, and continuous improvementEncourage knowledge sharing and cross-team collaborationWhat you bringCore experienceProven experience leading Operations, SRE, or platform engineering teamsStrong track record managing cloud-native production environmentsDeep understanding of incident management, monitoring, and service reliabilityExperience driving operational improvements, autom

📌 Operations Manager (Madrid)
🏢 Destiny Group
📍 Madrid