Who We Are:Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its general platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long-term value for its stakeholders.Job Posting:About the RoleWe are looking for a Customer Operations Representative to join our South European Customer Operations team, supporting our Spanish wholesale and B2B customers.In this role, you will play a key part in managing the end-to-end order lifecycle, coordinating deliveries, and supporting after-sales processes. You will work closely with Sales, Logistics, and Finance to ensure an excellent customer experience and contribute to the continued growth of one of Norway’s most internationally recognized consumer brands.This position is ideal for someone who enjoys combining customer interaction, operational excellence,



and cross-functional collaboration in an international environment.Key ResponsibilitiesCustomer Service & Service ExcellenceDeliver first-class customer service to Spanish wholesale and B2B customersAct as a key point of contact for order-related questions, deliveries, and after-sales topicsProactively communicate with customers regarding order status, availability, and potential changesContribute to continuous improvement initiatives and the Service Excellence strategyBalance customer needs with cost-effective and value-driven solutionsOrder & Operations ManagementSupport and follow up on order entry to ensure accuracy and completenessVerify pricing, discounts, and commercial terms according to seasonal deadlinesMonitor product availability and coordinate closely with Sales and Logistics on changes affecting ordersEnsure timely order release to meet requested delivery datesHandle returns, chargebacks, and order-related exceptionsSupport the monthly forecasting process and follo

📌 Customer Operations Representative Spain (Madrid)
🏢 Kbi
📍 Madrid