This Full time on site position offers great opportunities for career growth.About fonioWe grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers. Fonio is Europe’s market leader for AI phone agents for SMBs. Now we’re expanding globally and into new products. We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings. Join one of Europe’s fastest-growing companies.Your RoleAs Technical Customer Success Manager for the Spanish market, you are the primary point of contact for your customer cohort (of SMBs) once they've signed. You own their success, satisfaction, and retention end to end. You actively build relationships, identify value drivers, and ensure every customer gets the most out of fonio. You'll spend most of your time in calls and meetings with customers and implementing or improving their setups.What to expectOwn a portfolio of Spanish SMB customers across their full lifecycleBuild relationships, surface value,



and find new use cases for AI agents to keep customers engagedSupport customers in setting up their AI assistant; implement workflows formedium complex cases and coordinate with developers for advanced setupsRun check‑ins and proactive calls based on usage signals (low engagement, expansion opportunities, setup friction)Work with a ready‑made pipeline and clear playbooks, with room to test your own initiativesMaximize the value generated from each customer in your portfolioSpot churn risks early and act on themManage your activity autonomously in HubSpotWho We’re Looking For2–5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B roleIdeally a strong technical understanding - comfortable understanding API documentation and error logs to troubleshoot customer setup issues independentlyExperience with tools like n8n, make.Com, codex or similarAn affinity for tech / AI products is a real plusNative or C2 Spanish, strong EnglishStructu

📌 Technical Customer Success Manager (Madrid)
🏢 fonio
📍 Madrid