About the companyViking Assistance is a leading provider of roadside assistance services in Norway, Sweden, Denmark, and Finland. We also support drivers across Europe through our international partner network. We ensure efficient, safe, and reliable support for vehicles and passengers, no matter where a breakdown occurs. We assist in Norwegian, Swedish, Finnish, Danish and English languages.Role overviewAs a customer service consultant, your tasks will involve receiving and responding to phone inquiries from our customers who need roadside assistance. The customers may find themselves in vulnerable situations and our job is to help and assist them in these situations. It is important to us that they receive the right assistance. You will often be the first person a customer talks to when something has happened on the road.We are looking for employees who work well independently and are passionate about delivering excellent service to our customers. As a customer service consultant, you will work as part of a larger team that helps and supports each other when needed.



To accomplish this task, you will work in various systems to solve the challenges as effectively as possible. Additionally, you will assist our partners in the insurance and automotive industry with various questions related to roadside assistance.Required qualificationsExperience in customer serviceFluent in Danish, both spoken and writtenProficient in English, both spoken and writtenGood skills in data/technology/systemsA clean criminal record is a prerequisiteYou will fit right in at Viking if you:value good work ethicshave strong teamwork skillsare comfortable working both individually and in a teamhave strong communication skillsfeel at ease using digital tools and phone as work toolsare comfortable using multiple systems simultaneouslyare detail oriented and enjoy complex tasksare solution-oriented both with customers and colleaguesare curious and eager to acquire new knowledgeare comfortable wor

📌 Danish Speaking Customer Service Consultants (Madrid)
🏢 Viking Sverige
📍 Madrid