(fluent German & English) Customer Support Consultant (Spain, remotely)(fluent German & English) Customer Support Consultant (Spain, remotely)2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as aCustomer Support Consultanttoday and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.Excited? Let's see what it takesWhat you will do:Provide exceptional customer support via emailsProcess account seizures (e.G., freezes, wage garnishments) in a timely and compliant mannerProvide information on loan terms, account details,



and legal mattersManage tickets and workflows using Zendesk and JiraMaintain clear and structured case documentationCollaborate with internal teams to ensure efficient issue resolutionMeet team KPIsAlways be up-to-date with cutting-edge technologySecurely work with customers' sensitive informationApply the latest and greatest customer happiness practicesWhat you need to succeed in this role:Excellent English and German skills (C1 for both spoken and written)Experience in customer supportBackground in banking, legal, or financial servicesSolid understanding of GDPR and data privacy standardsProficiency in using Zendesk and JiraAnalytical and research skillsStrong attention to detail and reliability when handling sensitive or legal informationPositive and responsible attitudePersonal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)Will be a great plus:Experience with ConfluenceBackground working in r

📌 (Fluent German (Madrid)
🏢 SupportYourApp
📍 Madrid