MSX International supports leading automotive manufacturers worldwide in optimizing workshop and aftersales operations, increasing customer satisfaction, and improving the performance of service businesses. Operating in more than 80 countries, MSX is one of the leading partners in the automotive industry.
Job Description As a Business Success Partner (m/f/d), you will support and develop workshops within our network. Using state-of-the-art AI-based platforms, as well as extensive market and vehicle data, you will help partners improve their performance, capacity utilization, and profitability in a sustainable way.
Building and maintaining long-term customer relationships through regular on-site visits
Analyzing sales and performance metrics and identifying improvement opportunities
Enhancing quality, efficiency, and profitability within workshop operations
Providing consulting and support in the parts and aftersales business
Implementing defined business and service standards
Initiating and supporting marketing and sales activities
Planning and executing actions aligned with market strategy
Presenting business recommendations and sales initiatives
Collaborating closely with workshops, dealerships, and other partners
Using CRM systems for lead management, customer support, and sales forecasting
Monitoring, analyzing, and reporting business performance results
Presenting relevant sales and market data
Gathering and analyzing market intelligence to identify new business opportunities




Qualifications You have experience in the automotive industry, for example as:
Service Assistant
Parts and Accessories Service Representative
Automotive Service or Diagnostic Technician
Body and Vehicle Builder
Workshop Manager
In addition, you possess:
Strong sales orientation and a passion for customer interaction
Experience driving revenue growth and business development
The ability to advise, influence, and persuade others effectively
Excellent presentation and communication skills
Strong digital literacy and openness to new technologies
An independent working style and proven sales success in parts or aftersales businesses
Fluent German and English language skills
Additional Information What We Offer
Competitive salary package with additional benefits
Extensive training and development programs
High degree of autonomy and responsibility
Opportunities for growth within an international company
Access to cutting-edge AI technologies and data-driven solutions
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
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📌 Business Success Partner (Madrid)
🏢 Smartrecruiters
📍 Madrid