Online marketplaces have never been this awesome.Join Our Growing After-Sales TeamMake life easier for chefs and hoteliers across EuropeMETRO Markets is growing its After-Sales Team and is now hiring inAzuqueca de Henares ,Palma de Mallorca or Düsseldorf.Your mission: help our professional HoReCa customers keep their ovens hot, their fridges cool and their guests happy by resolving technical issues on equipment bought through the METRO / makro online marketplaces across Europe — includingFrance, Germany, Portugal, Italy, Croatia, and Netherlands .What you’ll doHandle escalated after-sales dossiers (phone & email) coming from front-line Customer Service.Review customer evidence (photos, videos, error codes), diagnose the root cause and decide next steps.Guide customers through remote troubleshooting or dispatch a technician when on-site diagnostics are needed.Verify warranty coverage, prepare clear cost estimates for out-of-warranty repairs and negotiate fair solutions in line with our Generosity Framework.Act as the main contact for external service partners: track open jobs,



remove blockers, keep everyone informed.Document every action in Freshdesk with the accuracy needed for carrier claims and legal follow-up.Work in ahybrid setup : part remote, part on-site (warehouse or local office depending on location), with hands-on access to the equipment you support.You've gotCustomer-centric mindset and genuine enjoyment in solving unique technical cases.Languages:fluent inEnglishplus at least one additional language such asGerman, or Dutch(the more, the better).Confidence to run step-by-step troubleshooting by phone or e-mail.You don’t need to be a certified engineer—curiosity and a willingness to learn are key, and we’ll train you thoroughly.Strong negotiation & complaint-handling skills; you stay calm when a chef is in the weeds.Experience coordinating with repair partners or field technicians (nice-to-have, not mandatory).Collaborative spirit: you work hand-in-hand w

📌 After Sales Specialists De (Madrid)
🏢 METRO Markets
📍 Madrid