Radisson Hotel Group is seeking an IT Service Desk Manager in Madrid to oversee the Level 0 Helpdesk, manage escalations to L1/L2/L3, and drive ServiceNow configurations and continuous improvement. The role requires extensive ITIL experience, strong stakeholder skills, and hands-on reporting of KPIs.
You will lead a multi-functional team, manage vendor relationships, and explore AI-driven self-service capabilities to improve service delivery in a integral hospitality context.
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📌 Global It Service Desk Leader (Madrid)
🏢 Smartrecruiters
📍 Madrid
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