What is Exoticca? Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet. We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation. What do we do? As a GDS Specialist at Exotica’s Flight Operations team, you are responsible for helping our travel operations teams with daily tasks. Responsibilities:Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process) Manage,



elevate and follow-up of GDS issues and cases Dealing with negotiated rates and advanced refunds in GDS Working directly with our land suppliers for a pre & post-bookings requestedQualifications:Fluent communication in English (additional language like French/Spanish are considered) Strong knowledge of Amadeus Flights / GDS Proven experience dealing with negotiated fares and commissions in GDS Ability to plan, multi-task and manage time effectively High flexibility and schedule adaptation: you will work in rotating schedules, including evenings, weekends, and holidays Based in SpainPreferred Qualifications:A minimum of 2 years experience in Customer support in the Travel industry, preferably including flights Proven record in fast-growing environments Adaptability, problem-solving and fast-learning attitudeBenefits:Competitive compensation package in line with job responsibilities and experience Versátil compensation management for diet, transportation, private health insurance with Cobee Remote work model from Spain Permanent contract from the start Travel packages at reduced pric

📌 Travel Agent (Madrid)
🏢 Exoticca Travel UK
📍 Madrid