you will:
La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes.
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- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.
- Log call details onto call management systems and provide response and resolution within SLA.
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.
- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
- Understand and comply with administrative duties
Your Qualifications
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- Are proficient or bilingual in Finnish with an advanced level of English or Spanish
- Have customer care skills – ability to listen to and understand the customers' need
- Can take ownership of, and progress calls to resolution or to elevate call to resolution
- Have excellent communication skills and adaptability
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus