Henkel operates in chemical manufacturing and manufacturing, with this role focused on customer experience, supply chain, CRM, and process harmonization projects.Own end-to-end project management, including design, planning, delivery, cost, and outcome evaluation;Apply a customer-centric mindset in stakeholder interactions;Align with Integral SC, Regional SC, GBS+, dX, Functions, and Business Units;Collect and analyze customer feedback and market insights through Voice of Customer;Oversee CRM system implementation and identify improvement opportunities;Contribute recommendations that impact CSX strategy;Lead business and IT projects that improve customer experience and process harmonization;Support customer service initiatives that drive retention and new business;Communicate local action plans and link them to integral CSX strategy;Identify, evaluate, and implement customer experience improvement projects;Design and roll out tools, processes, and initiatives aligned to Global CSX;Lead cross-functional and country implementation teams;Collaborate with CSX, CoE, GBS+,



and Supply Chain teams;Drive continuous improvement through innovation and structured project plans;Manage performance using KPIs and reporting tools;Set objectives, monitor progress, and take corrective actions;Plan activities to ensure efficiency, continuity, and customer satisfaction;Ensure compliance with Henkel standards, SHE, and sustainability requirements.Bachelor’s or Master’s degree in Business Administration, International Management, Supply Chain Management, or a related field;3–5 Years of experience in Project Management, PMO, Management Consulting, or cross-functional Supply Chain projects;Basic understanding of end-to-end Supply Chain processes, including Customer Service, Logistics, Planning, Sales, and Order Management;Strong stakeholder management and communication skills;Ability to collaborate across multiple international markets;Advanced PowerPoint and Excel skills, including executive

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