Sonova in Alicante, Spain, is seeking a senior CX leader to steer end-to-end customer interactions and drive digital transformations at scale. You will collaborate with Product, Technology, and Operations to redesign journeys and deliver AI-enabled solutions with measurable CX improvements.The role emphasizes stakeholder management, strategic thinking, and strong analytical skills in a matrix, integral context, with hybrid working arrangements and growth opportunities.
📌 Cx Transformation Lead (Madrid)
🏢 Sonova
📍 Madrid
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