Team Lead Account Manager

At Sum

Up, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed.

Our vision as a global Fin

Tech company is to build the first-ever integral card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on Sum

Up to get paid.

To get there, we are putting together an awesome team that is committed to one another and to our merchants.

You could be our missing link! Help us bring card acceptance to the masses!
As the Account Management Team Leader, you will lead a team of Account Managers dedicated to driving retention and revenue growth within a portfolio of small merchants transacting between €5K and €50K in monthly TPV.

Your primary objective will be to lead a high-performing, commercially driven Account Management team that strengthens merchant engagement, improves portfolio health, and unlocks untapped revenue opportunity across this segment.

You’ll work closely with leadership and key stakeholders to develop scalable account management practices that improve merchant retention, product adoption and net revenue contribution.

This role combines people leadership, commercial execution and operational structuring, ensuring the team operates with clear priorities, strong accountability and a consistent merchant engagement you’ll do: Team leadership and coaching

Lead, mentor and develop a team of Account Managers responsible for retention and revenue growth

Conduct regular call coaching sessions,



embedding sales techniques and objecting handling best practices

Hold regular 1:1s with team members focused on performance, development and engagement

Commercial performance management

Drive team performance against net revenue growth, retention and upselling KPIsMonitor portfolio performance and identify opportunities to improve merchant engagement

Implement structured engagement cadences prioritizing merchants at risk of churn or with strong growth potential

Support Account Managers in developing strong commercial conversations with merchants

Operational excellence

Ensure balanced workload management across the team

Identify skill gaps and implement targeted coaching and enablement initiatives

Build a performance culture that rewards accountability, ownership and continuous improvement

Cross-functional collaboration

Collaborate with Sales, Customer Support, and Product teams to improve merchant experience.

Your mission: Drive operational excellence and performance continuity

Accelerate activation and revenue generation

Strengthen cross-functional collaboration and process scalability

Develop talent and reinforce a high-performance culture

What we’re looking for: 4 to 6 years of experience in managing large accounts

Strong leadership experience, managing high-performance teams

Strong sales and upselling capabilities

Excellent verbal and written communication skills In English

Data-driven mindset with experience in monitoring KPIs and portfolio performance

Why you should join Sum

Up:

📌 Team Lead Account Manager - English (Islas Baleares)
🏢 Sum Up
📍 Islas Baleares