Zynap is redefining how companies defend themselves in cyberspace, building the first AI agent workflow platform for preventive cybersecurity.Our AI-driven platform acts as the operational brain for security teams, automating what slows them down, connecting what’s fragmented, and transforming threat intelligence into proactive defense. By combining offensive security, threat intelligence, and AI agents, Zynap helps organizations detect faster, respond smarter, and prevent threats before they spread.Join us in shaping the future of cybersecurity, where anticipation, foresight, and action redefine protection.About the roleAt Zynap, we're looking for a Customer Success Manager to own the customer relationship end to end, making sure customers consistently realize value from our platform as we scale.You'll be the face and voice of Zynap for your customers, building trusted, long-term relationships with both business and technical stakeholders, while representing customer needs internally across Sales, Product, and Engineering.To succeed, you should be a proactive,



customer-first CSM who's comfortable in a fast-moving environment, with strong communication skills and the ability to turn customer goals into clear success plans and tangible outcomes.Location: Barcelona (city center) Hybrid. Reports to: Head of Customer Success.What you'll doOwn the customer lifecycle, from onboarding and first value through adoption, renewal, and expansionDrive product adoption and ongoing engagement, ensuring customers realize sustained, measurable value from the platformLead customer enablement: onboarding coordination, hands‑on training, and QBRs that demonstrate progress and impactProactively identify risks and blockers, and drive timely cross‑functional resolutionAct as the Voice of the Customer, advocating for customer needs and influencing product improvements and roadmap prioritiesPartner with Customer SEs, Support, Product, and Engineering to deliver a seamless end‑to‑end experie

📌 Customer Success Manager (Madrid)
🏢 Rippling
📍 Madrid