Service & Performance Manager - General Services (Getafe)

Service & Performance Manager - General Services (Getafe)

09 oct
|
Airbus Defence And Space
|
Getafe

09 oct

Airbus Defence And Space

Getafe

Job Description:

Responsabilities

Manage the operational performance, KPI achievement, and contract compliance of the waste management, auxiliary services, company cars, catering and vending in Getafe.

Support in Office Services in Getafe.

Cross-functional support to other general services and FMRE Spain service lines.

The goal is to ensure efficiency, cost control, excellence in the employee experience, and continuous improvement.

Main activities

Waste management, auxiliary services, company cars, catering and vending in Getafe.

Monitoring and improvement of KPIs (quality, satisfaction, incidents, service times, etc.).

Supervision of contractual compliance and SLAs with suppliers.

Analysis of consumption data, trends, and optimization opportunities.

Definition and implementation of continuous improvement plans.

Budget management and cost control.

Audit coordination.

Action plan management.

Adherence to applicable regulations and standards.

Skills

Education: * Degree in Engineering or similar, EQF Level 7 (Master's level).





Up to 3 years of experience in supplier management.

Experience in KPI management and data analysis.

Experience in vendor and contract management.

Proficiency in Microsoft and Google analysis tools.

Project management.

Knowledge of SLAs and service contracts.

Personal Skills:

Results-oriented.

Analytical skills.

Negotiation skills.

Proactivity and focus on continuous improvement.

Ability to work cross-functionally and manage multiple stakeholders.

English level B2 or higher.

Valued Extras (Nice-to-have):

Experience in medium/large industrial or corporate environments.

Knowledge of sustainability applied to services (waste reduction, energy efficiency, etc.).

WHICH BENEFITS WILL YOU HAVE AS AIRBUS EMPLOYEE? At Airbus we are focused on our employees and their welfare. Take a look at some of our social benefits: Vacation days plus additional days-off along the year. Attractive salary. Collective transport service in s

📌 Service & Performance Manager - General Services (Getafe)
🏢 Airbus Defence And Space
📍 Getafe

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