As KYCB Analyst, you will help scale Dutch market account opening from Barcelona by reviewing KYC/KYB documentation and deciding approvals. You’ll contact clients by phone to request documents and guide onboarding, keeping workflows moving and flagging blockers for the backline. This role blends compliance with proactive outreach in a fast-growing fintech. You join a collaborative team and gain hands-on tool mastery while contributing to scalable, compliant onboarding across Europe.
Compensaciones / Incentivos
- Growth at scale
- Collaborative team
- Hands-on tool mastery with Zendesk and Notion
- Ownership from day one
Responsabilidades
- Review and decide on KYC/KYB documentation during account opening
- Make outbound calls to request documents and explain requirements
- Advise and move subscriptions forward with reminder calls
- Monitor validation queues and flag potential bottlenecks
- Escalate blockers to the backline team instead of guessing
Requisitos principales
- Fluent in Dutch (written and spoken)
- Fluent in English; internal working language
- Comfortable with outbound calls
- Analytical and detail-oriented mindset
- Understanding of compliance risks in payments and account validation
- Outbound communication
- Attention to detail
- Analytical thinking
- Zendesk
- Notion
- KYC/KYB documentation review