Overview

In this role, you will guide entrepreneurs through key onboarding milestones, from company creation to capital operations, and coordinate with notaries, accountants, and internal teams. You will translate customer feedback into product and process improvements and help shape a smooth onboarding experience at scale. You’ll work with a cross-functional team across Paris and Spain, contributing to a mission of reliable, customer-centric growth. This is an opportunity to directly impact how founders launch and scale their companies with Qonto’s financial platform.

Responsabilidades

- Guide customers through key milestones via email and chat, clarifying steps for company creation, capital deposits, and capital increases.
- Own requests from start to resolution, coordinating with notaries, accountants, and internal teams to move requests forward.




- Translate customer feedback into improvements by identifying recurring pain points and collaborating with Product, Tech, Compliance, and AML teams.
- Improve FAQs, response templates, and internal procedures; provide practical feedback to KYC/KYB and Product teams to simplify the journey.

Requisitos principales

- Customer-facing experience with a customer-first mindset
- Experience in fintech, SaaS, or financial services is a plus
- Fluent in French and English with clear written communication
- Curiosity and sound judgment to ask the right questions and involve specialists when needed
- Strong ownership, organization, attention to detail, and ability to manage competing priorities
- Collaborative mindset and ability to work with multiple teams to improve customer outcomes

- Customer-centric mindset
- Curiosity
- Collaboration
- Zendesk
- Notion
- Slack

📌 Customer Onboarding Manager - French Market ð«ð· (Barcelona)
🏢 Qonto
📍 Barcelona