Overview

In this role, you will drive timely customer payments within a European Shared Services Centre environment. You’ll collaborate with sales, service, and finance to resolve payment issues and ensure a smooth cash collection process. The position offers a hybrid work model, a multicultural setting, and opportunities for professional growth. You will shape payment resolution processes and contribute to a positive customer experience while aligning with Air Products’ credit policies.

Compensaciones / Ventajas

- medical insurance (Adeslas)
- life insurance
- pension plan
- flexible compensation plan
- economic support for remote work
- flexible hours

Responsabilidades

- Ensure timely collections of outstanding balances according to policy
- Respond to customer calls and emails within targets; identify and escalate complaints
- Anticipate and communicate disputes and payment issues, including credit holds, with stakeholders




- Provide backup support for other collectors
- Liaise with the team lead on all credit issues
- Maintain accurate logs of customer information

Requisitos principales

- Fluency in Polish (C2/native) and English (communicative)
- Completed studies (degree not required in Business Administration or Economics; any completed studies required)
- Experience handling inbound/outbound customer communications by phone and email in Credit & Collections (preferred)
- Understanding of customer accounts and general business workflows
- Proficiency in Microsoft Office
- Strong communication, collaboration and problem-solving skills

- Communication
- Collaboration
- Problem-solving
- Microsoft Office
- SAP
- Basic accounting knowledge (customer accounting)

📌 Customer Payment Resolution Specialist (Polish Speaker) (Barcelona)
🏢 Air Products And Chemicals
📍 Barcelona