Overview

In this IT Support Engineer role, you will assist our Barcelona-based teams by providing technical help for hardware, software, and system issues. You’ll manage devices, deploy software, and support our tools while collaborating with the tech team to shape IT services. You’ll handle networking, backups, and documentation, enabling smooth operations across locations. This position supports our mission to make the internet safer by keeping our IT environment reliable and secure.

Compensaciones / Incentivos

- Private Health Insurance
- 23 holidays per year
- Indefinite contract
- Hybrid work model
- Discount with DIR gyms
- Referral bonus

Responsabilidades

- Manage inventory, maintenance, and troubleshooting of laptops/workstations (Mac, Windows, Linux) and peripherals
- Administer main tools: Service Desk, Google Suite, Active Directory, LDAP, Proxmox, Zoom, Slack
- Contribute to IT global strategy, device/license acquisition, networking, security, SSO
- Deploy software and manage configurations




- Configure VPNs (OpenVPN) and SSL authentication
- Troubleshoot on-site/remote networking (VPN, WAN, LAN) and AV/VC systems
- Backup administration
- Document procedures and common issues in Confluence
- Create Jira tasks/subtasks with due dates
- Basic network management (VLANs, DNS, Firewall, WiFi, DHCP)
- Provide multimedia support at company events

Requisitos principales

- Proficient with GSuite and Active Directory
- Experience with Jira Service Desk or similar ticketing system
- Experience in OS X/Windows/Linux environments
- Strong written and spoken communication in English and Spanish
- Experience in IT support in changing environments
- Willingness to learn
- Good time management and prioritization skills

- clear communication
- team collaboration
- customer-focused mindset
- GSuite
- Active Directory
- LDAP

📌 IT Support Specialist (Barcelona)
🏢 Red Points
📍 Barcelona